Support Services

IT support as it should be

Our IT support solution is helping businesses cut costs and grow by providing the highest quality IT expertise. We believe every customer should receive the same high level support, we also recognise that every client is unique and therefore we offer comprehensive support solutions and consultancy that can be tailored to perfectly compliment every client’s individual requirements. We can manage your entire network, assist your existing IT manager or in-house support team and undertake ad-hoc project work. 

What do we provide?

Unlimited helpdesk calls – when something is holding up your work you need an answer quickly. We have fully trained first line support staff answering calls, and our help desk team solve a third of all issues over the phone.

Remote support – over 90% of IT related problems are resolved remotely. Every client receives full remote support and this includes remote access to all workstations, laptops and servers. Our remote access solution is reliable and 100% secure.

Onsite support – if an onsite visit is required then one of our experienced IT engineers will attend your office. Regular site visits can be scheduled with a dedicated engineer, giving the opportunity to conduct regular IT consultancy sessions and form a strong working relationship.

On demand consultancy – conducted by highly experienced project managers or IT engineers, whether you plan an office move, new multi server network, disaster recovery solutions, VoIP, security solutions, or any other IT-related issue, we will ensure that you are given the best advice available.

Access to our unique IT solutions – all our clients benefit from the experience and creative expertise that has gone into our solutions, including virtual Hosted Desktop, online backup solutions, VoIP, Video communication, mobile communication, security and website development.

Relationship management – you are able to leverage our long standing relationships with industry leading manufacturers and solutions providers to access the latest information, support and the very best pricing that would perhaps be otherwise unavailable to you. We are able to include within the scope of your support contract the management of any existing vendor relationships.

Contact us today to arrange a meeting and start discussing how you too could benefit from an IT support desk that our existing clients are happy to depend upon.